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Lloyd's Soccer Policies
RETURNS / REFUNDSYou may return any new, unused and resalable product bought from a Lloyd's Soccer retail location (so long as it meets the criteria below) after any amount of time. Items returned within 30 days will be refunded in their original payment method, either cash or credited back to the purchasing credit card, while items returned after 30 days will be issued store credit.
Only items that are in "new, unused and resalable condition" will be accepted for returns. We strongly recommend trying on all apparel indoors. Items that are not in new condition are not returnable unless defective.
What is not in new condition:• Any footwear that has been worn outside of the house; any grass stains or markings on the bottom of the studs, evidence of field turf, or use on gym floors
• A jersey, shirt or anything else that smells unnatural
• Anything you accidentally spilled on
• Items that you received with a tag, that no longer have a tag
Clearance ItemsAll sale/clearance items are final. No exchanges or refunds are available. Clearance items also follow the same defective guidelines as outlined below. All items purchased at “tent sale” events are final.
Defective ProductsA defective product is defined as a product that is unfit for its intended purpose due to a manufacturing or design flaw. A defective product will show signs of being faulty within the first 30 days of use. For that reason, we only accept defective returns within 30 days of your purchase. All items we receive labeled as defective are put through rigorous tests to ensure the product does in fact have a factory defect. Products deemed defective can be returned to Lloyd's Soccer up to 30 days from purchase date for a 100% store credit.
Examples of defective products:
• Footwear: Normal wear & tear associated with age of product; minimal sole separation; excessive sole separation at toe area due to improper size (shoes purchased too big)
• Gloves: accelerated foam deterioration on a game glove getting excessive/inappropriate use
• Balls: balls that have been punctured
In the event that merchandise purchased on lloydssoccer.com/ becomes defective during normal wear, please bring the item in to any of our retail locations. The item will be reviewed for defects at the discretion of Lloyd's Soccer.
GIFT CARDSGift cards are redeemable for merchandise at any Lloyd's Soccer retail locations or Lloydssoccer.com. Upon redemption, any unused balance will be carried over for future purchases and will not be redeemed or exchanged for cash. When shopping online, if the order total is more than the gift card amount, the remaining balance must be paid for by credit card. Gift cards will not be replaced if lost or stolen without proper proof of purchase. Sales tax, where applicable, will be applied at the time of redemption. We reserve the right to refuse, cancel or hold for review gift cards and orders for suspected fraud, for cards mistakenly issued in an incorrect denomination, or for other violations of gift card policies.
Gift cards are available for purchase at Lloyd's Soccer Retail and at Lloydssoccer.com. Purchasers will be notified via e-mail when the gift card has been issued from a Lloydssoccer.com purchase.
RedemptionGift cards purchased in Retail Locations are now redeemable online at lloydssoccer.com. E-Gift Certificates purchased at Lloydssoccer.com are valid at Lloydssoccer.com as well as redeemable at retail locations.
The order total includes the price of product(s) and sales tax where applicable. For lloydssoccer.com/ purchases, if the order total is more than the gift card amount, the remaining balance must be paid for by credit card. Upon redemption, any unused balance shall be carried over for future Lloydssoccer.com or Lloyd's Soccer Retail purchases.
ReturnsLloyd's Soccer gift cards may not be returned or cancelled after purchase. If you return product originally purchased with a gift card, any refund will be returned to the original gift card or issued on a new gift card if necessary. If you return product originally purchased with multiple gift cards, the total dollar value will be returned to the most-recent purchased gift card or issued on a new gift card if necessary.
Lost or Stolen CardsThis gift card will not be replaced if lost or stolen without proper proof of purchase. Treat them like cash. In the event that a card purchase and number can be verified, the balance can be transferred to a new card and the original card will be cancelled.
FraudWe reserve the right to refuse, cancel or hold for review gift cards and orders for suspected fraud, for cards mistakenly issued in an incorrect denomination, or for other violations of gift card policies
Collection of your personal informationLloyd's Soccer collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. lloydssoccer.com also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, and gender.
There is also information about your computer hardware and software that is automatically collected by lloydssoccer.com. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by lloydssoccer.com for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the lloydssoccer.com.
Lloydssoccer.com encourages you to review the privacy statements of Web sites you choose to link to from Lloydssoccer.com so that you can understand how those Web sites collect, use and share your information. Lloydssoccer.com is not responsible for the privacy statements or other content on Web sites outside of Lloydssoccer.com and lloydssoccer.com family of Web sites.
Use of your Personal InformationLloydssoccer.com collects and uses your personal information to operate the Lloydssoccer.com and deliver the services you have requested. Lloydssoccer.com also uses your personally identifiable information to inform you of other products or services available from Lloydssoccer.com and its affiliates. Lloydssoccer.com may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
Lloydssoccer.com does not sell, rent or lease its customer lists to third parties. Lloydssoccer.com may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Lloydssoccer.com may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Lloydssoccer.com and they are required to maintain the confidentiality of your information.
Lloydssoccer.com does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
Lloydssoccer.com keeps track of the Web sites and pages our customers visit within Lloydssoccer.com, in order to determine what Lloydssoccer.com services are the most popular. This data is used to deliver customized content and advertising within Lloydssoccer.com to customers whose behavior indicates that they are interested in a particular subject area.
Lloydssoccer.com Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Lloydssoccer.com; (b) protect and defend the rights or property of Lloydssoccer.com and, (c) act under exigent circumstances to protect the personal safety of users of Lloydssoccer.com or the public.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Lloydssoccer.com pages, or register with lloydssoccer.com/ site or services, a cookie helps Lloydssoccer.com to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Lloydssoccer.com Web site, the information you previously provided can be retrieved, so you can easily use the Lloydssoccer.com features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Lloydssoccer.com services or Web sites you visit.